Shipping Details
Shipping and Delivery
Where does RBD BioLabs ship?
RBD BioLabs currently ships to eligible Canadian addresses. We do not currently offer routine international shipping.
Additional destination restrictions may apply depending on the product, purchaser or applicable requirements.
Do you offer free shipping?
Free shipping may be offered when an order reaches the qualifying merchandise total displayed on the website or during checkout.
The qualifying amount is normally calculated before taxes and may exclude special, bulk or oversized orders. Shipping promotions and thresholds may change.
When will my order ship?
Paid and approved orders are generally processed Monday through Friday, excluding statutory holidays.
Orders received after the daily processing cutoff, on weekends or on holidays will normally be processed on the next business day.
Processing may be affected by:
- Payment confirmation
- Purchaser verification
- Inventory availability
- Order review
- Statutory holidays
Submitting an order does not guarantee same-day shipment.
Do you offer expedited shipping?
Available delivery services and prices are displayed during checkout.
Selecting expedited shipping affects the carrier’s transit service. It does not bypass payment confirmation, purchaser verification or fulfillment processing.
How long does delivery take?
Delivery estimates depend on the destination, carrier, selected service and time of year.
Remote destinations, severe weather, service interruptions and peak shipping periods may require additional time. Carrier estimates are not guaranteed delivery dates.
Will I receive tracking information?
Yes. When tracking is available, an email containing the tracking information will be sent after the shipment has been prepared.
Tracking may initially display “label created” until the carrier physically receives and scans the parcel.
How are orders packaged?
Orders are prepared in plain, protective external packaging.
Product information is not ordinarily displayed on the outside beyond information required for lawful shipping, carrier processing or safety purposes.
Internal packaging is selected to help protect products from moisture, light and ordinary physical damage where applicable.
Do you provide temperature-controlled shipping?
Temperature-controlled shipping is provided only when it is expressly stated for the selected product and delivery service.
Standard shipping should not be assumed to provide continuous refrigerated or frozen conditions. Contact us before ordering if validated temperature control is part of your procurement requirements.
Can shipping prices and options change?
Yes. Shipping rates, available services, delivery estimates and promotional thresholds may change.
The options and charges displayed during checkout at the time of purchase will apply to that order.
Tracking
Why has my tracking information not updated?
Carrier tracking may take time to update after a shipping label is created.
If tracking remains unchanged beyond the expected processing period, contact support@rbdbiolabs.com with your order number. We will review the shipment and, where appropriate, initiate an inquiry with the carrier.
What should I do if my parcel is marked delivered but cannot be found?
First:
- Confirm that the shipping address on the order is correct.
- Check the mailbox, parcel locker, reception area and other delivery locations.
- Ask household members, colleagues or building personnel whether they accepted it.
- Review any delivery notice or photograph provided by the carrier.
If the package remains missing, contact us promptly so that the matter can be reviewed.
What happens if I provide an incorrect address?
Purchasers are responsible for providing a complete and accurate shipping address.
If the order has not entered fulfillment, contact us immediately and we will attempt to correct it. Once the carrier has received the shipment, an address change may not be possible.
Additional charges may apply when an order must be returned or reshipped because an incomplete or incorrect address was provided.
What happens if my package is delayed or lost?
Contact us if tracking indicates an unusual delay or possible loss. We will assist with a carrier inquiry.
A refund or replacement will be considered only after the carrier investigation and our internal review determine the appropriate resolution.