Effective Date: [May 2026]
RBD BioLabs (“RBD BioLabs”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with us.
This Privacy Policy is intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Alberta’s Personal Information Protection Act (PIPA).
1. Information We Collect
The information we collect depends on how you interact with our website and services.
Information You Provide
You may provide personal information including:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Company or organization name (if applicable)
- Account login credentials
- Order history
- Communications with our customer support team
- Any information you voluntarily provide through forms or correspondence
Payment card information is processed by our third-party payment processors. RBD BioLabs does not store complete payment card numbers on its own systems.
Information Collected Automatically
When you use our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed
- Products viewed
- Referring website
- Date and time of access
- Website interactions
- Cookie identifiers
- Diagnostic and performance information
This information helps us operate, maintain, improve, and secure our website.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
- Remember user preferences
- Maintain login sessions
- Support website functionality
- Improve website performance
- Measure website traffic and usage
- Detect fraud and security threats
Most web browsers allow you to manage or disable cookies. Disabling certain cookies may affect website functionality.
2. How We Use Your Information
We use personal information only for purposes that are reasonable in the circumstances, including to:
- Create and manage customer accounts
- Process and fulfill orders
- Arrange shipping and delivery
- Provide invoices and order confirmations
- Respond to customer inquiries
- Verify customer identity where appropriate
- Prevent fraud and unauthorized transactions
- Improve website functionality and user experience
- Analyze website performance and usage trends
- Maintain business records
- Comply with applicable legal and regulatory requirements
Where permitted by law or with your consent, we may also send information regarding products, services, promotions, or company updates. You may unsubscribe from marketing communications at any time.
3. Legal Basis and Consent
By providing your personal information, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy, unless otherwise permitted or required by law.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain products or services.
4. Sharing Your Information
We do not sell personal information.
We may disclose personal information to trusted service providers who perform services on our behalf, including:
- Website hosting providers
- E-commerce platform providers
- Payment processors
- Shipping and courier companies
- Analytics providers
- Customer communication platforms
- Information technology and security service providers
These service providers are authorized to use personal information only as necessary to provide their services to us or as otherwise permitted by law.
We may also disclose personal information:
- where required or permitted by law;
- in response to lawful requests from regulatory authorities or courts;
- to investigate fraud, security incidents, or suspected unlawful activity;
- to protect our legal rights or the rights, property, or safety of RBD BioLabs, our customers, or others; or
- as part of a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to applicable legal requirements.
5. Third-Party Services
Our website may use third-party service providers to support business operations, including website hosting, payment processing, analytics, shipping, customer communications, and marketing.
These third parties operate under their own privacy policies, and we encourage you to review those policies where appropriate.
6. Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
While we use reasonable security measures appropriate to the sensitivity of the information, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- provide our products and services;
- maintain customer accounts;
- comply with legal, tax, accounting, and regulatory obligations;
- resolve disputes; and
- enforce our agreements.
When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable legal requirements and our record retention practices.
8. Your Privacy Rights
Subject to applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate or incomplete information;
- withdraw consent where applicable;
- request information regarding how your personal information has been used or disclosed; and
- make a complaint regarding our privacy practices.
To exercise these rights, please contact us using the information provided below.
We may request information necessary to verify your identity before responding to a request.
9. Customer Accounts
If you create an account with RBD BioLabs, you are responsible for maintaining the confidentiality of your login credentials and for activities occurring under your account.
You agree to provide accurate and current information when creating an account or placing an order.
We reserve the right to suspend or terminate customer accounts where necessary to protect our business, customers, or website security, or where permitted by law.
10. Children’s Privacy
Our website and products are intended for adults.
We do not knowingly collect personal information from individuals under the age of majority applicable in their province or territory without appropriate authorization.
11. International Processing
Some of our service providers may process or store information outside Canada. Where this occurs, personal information may be subject to the laws of the jurisdiction in which it is processed.
We take reasonable steps to ensure service providers handle personal information in a manner consistent with applicable privacy laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.
The revised version will be posted on this page together with the updated Effective Date.
13. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, withdraw consent where applicable, or submit a privacy-related inquiry, please contact:
RBD BioLabs
Email: [support@rbdbiolabs.ca]
Website: https://www.rbdbiolabs.ca